Terms and Conditions

Last updated: July 2026

These Terms and Conditions ("Agreement") govern access to and use of the RAMP platform and services ("Service") provided by the RAMP operating entity, a company incorporated in Cyprus ("Provider," "RAMP," "we," "us"). By creating an account, subscribing to the Service, or otherwise using the Service, the person or entity agreeing to these terms ("Client," "you") accepts this Agreement in full.

This Agreement applies to all Service tiers, including standard client accounts and Agency accounts operating under white-label arrangements, except where a section expressly states it applies only to one.

1. Service Description

RAMP is an AI-assisted community engagement and content strategy platform. The Service operates across two modes of execution, both powered by the same underlying intelligence layer:

1.1 Client Primary Account (Assisted Execution)

Client may connect a Reddit account owned and controlled by Client ("Client Primary Account") via OAuth authentication. Provider's Service monitors relevant discussions, generates content recommendations, and manages an approval workflow. Client reviews, approves, edits, or rejects each recommendation and publishes content from Client's own authenticated session. Provider does not post content to Client's Primary Account. Client is at all times the sole operator and publisher of content on the Client Primary Account.

1.2 Platform Voices (Managed Community Presence)

Provider separately maintains and operates a network of community accounts ("Platform Voices") that may be allocated to Client's account under Client's strategic direction. Platform Voices are configured according to parameters Client provides at onboarding and are never operated without Client's prior review and approval of the content published through them. Client does not receive login credentials for Platform Voices, which remain Provider's service infrastructure at all times.

1.3 No Guarantee of Outcome

Provider provides intelligence, workflow, and execution tooling. Provider does not guarantee any specific outcome, including without limitation engagement levels, visibility, karma accumulation, brand mention frequency, lead generation, or any commercial result. Client acknowledges that outcomes depend on factors outside Provider's control, including third-party platform algorithms, community response, and market conditions.

2. Client Primary Account — Client Responsibilities

Where Client connects a Client Primary Account, Client represents and warrants the following as a condition of the Service:

  • The Client Primary Account was created organically by Client or Client's authorized personnel, and was not purchased, rented, transferred, or otherwise acquired from a third party
  • Client is the rightful owner and sole authorized user of the Client Primary Account
  • Client is solely responsible for all activity conducted through the Client Primary Account, including any content Client chooses to publish based on Provider's recommendations
  • Client's decision to publish any content is Client's own independent decision — Provider's role is limited to providing recommendations and workflow tooling
  • Client is entering this Agreement in its capacity as a registered business or in connection with a trade, business, or profession, and not as an individual consumer

Client acknowledges and agrees that Provider bears no liability for any consequence, platform enforcement action, or third-party claim arising from content Client independently elects to publish through the Client Primary Account, regardless of whether such content originated as a Provider recommendation.

3. Platform Voices — Nature and Limitations

Platform Voices, and any associated accounts, credentials, karma, engagement history, or content, are provided as part of the Service and do not constitute property transferred to or owned by Client. Client acknowledges that Platform Voices are subject to modification, reallocation, suspension, or loss at any time due to Platform Enforcement Events (as defined in Section 4), changes in third-party platform policies, or other circumstances beyond Provider's control. Provider does not guarantee the longevity, karma level, engagement history, or continued operational status of any Platform Voice.

Any onboarding, priority setup, or accelerated credibility fee associated with Platform Voice allocation compensates Provider for work performed in preparing and configuring that capability. Such fees are earned upon performance of the work and are non-refundable regardless of the subsequent operational status of any Platform Voice.

4. Platform Enforcement Events

The Service involves activity conducted on third-party platforms, including without limitation Reddit ("Platforms"), which are governed by their own terms of service, community standards, and enforcement policies, each of which is beyond Provider's control and subject to change without notice. Provider makes no representation that the Service, or any output of the Service, is sanctioned, endorsed, or expressly permitted by any Platform.

Any action taken by a Platform that restricts, limits, removes, or terminates any aspect of the Service's operation — including without limitation account restriction, content removal, reduced visibility, IP-level restriction, human verification requirements, or any other Platform-initiated enforcement measure ("Platform Enforcement Event") — shall not constitute a breach of this Agreement by Provider, shall not trigger any refund or service credit obligation except as expressly set out in Section 5, and shall not give rise to any claim by Client against Provider.

Provider will use commercially reasonable efforts to respond to and, where feasible, remediate Platform Enforcement Events as set out in Section 5.

5. Remedies for Platform Enforcement Events

5.1 Client Primary Account Enforcement

Where a Platform Enforcement Event affects a Client Primary Account, Provider will, at no charge, provide one (1) Account Recovery Consultation per affected account. Where Provider determines that content generated by Provider was the identifiable proximate cause, Provider will additionally issue a service credit equal to one (1) month's fees.

5.2 Platform Voice Enforcement

Where a Platform Enforcement Event affects a Platform Voice, Provider will use commercially reasonable efforts to provide a replacement Platform Voice of substantially equivalent standing within thirty (30) days at no additional charge. No refund applies; restoration of service is Client's sole and exclusive remedy.

5.3 Mass Enforcement Events

Where a single Platform enforcement action affects multiple Platform Voices simultaneously across Provider's client base ("Mass Enforcement Event"), such event constitutes force majeure under Section 11. Provider's sole obligation is to issue a service credit proportional to the capacity lost, capped at one (1) month's fees.

6. Content Approval and Authorization

Where content is published through a Platform Voice, Client's approval through the Content Workflow constitutes: Client's authorization for Provider to publish such content on Client's behalf; Client's representation that the content is accurate and does not infringe any third-party right; Client's acceptance of editorial and strategic responsibility; and a transfer of liability for any third-party claim arising from publication.

Provider reserves the right to decline to publish any content it determines presents legal, regulatory, operational, or reputational risk.

7. Regulatory and Legal Compliance

Client is solely responsible for ensuring that its use of the Service complies with all applicable laws and regulations, including advertising and endorsement disclosure requirements, consumer protection statutes, and sector-specific regulations. Client shall indemnify, defend, and hold harmless Provider from and against any and all claims arising out of Client's use of the Service.

8. Agency Accounts and White-Label Terms

Agency accounts may create and manage individual client workspaces ("Client Slots") up to the number permitted under the Agency's subscribed tier. Agency is solely responsible for its own relationship with any Sub-Client. Provider has no direct contractual relationship with any Sub-Client. Where Agency's tier includes white-label functionality, Agency may present the Service under its own branding.

9. Fees, Billing, and Cancellation

The Service is billed monthly in advance. Client may cancel at any time; cancellation takes effect at the end of the current billing period. Fees already paid are non-refundable except where this Agreement expressly provides for a service credit or refund. Provider may modify pricing prospectively upon no less than thirty (30) days' notice. Provider reserves the right to suspend Service immediately for non-payment.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PROVIDER'S TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE TOTAL FEES PAID BY CLIENT IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT. IN NO EVENT SHALL PROVIDER BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

11. Force Majeure

Neither party shall be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including changes in third-party platform terms, platform-wide enforcement actions, regulatory action, natural disaster, war, or similar events. Mass Enforcement Events are expressly included within this definition.

12. Confidentiality

Each party agrees to maintain the confidentiality of the other party's confidential information. Client specifically agrees not to disclose the methodology, technical architecture, or operational details of the Service without Provider's prior written consent.

13. Termination and Suspension

Provider may suspend or terminate the Service immediately if continued operation presents legal, regulatory, operational, or reputational risk. Upon termination, Provider will revoke OAuth access within 24 hours and delete Client data from active systems within 30 days. Either party may terminate for uncured material breach following 30 days' written notice.

14. Governing Law and Dispute Resolution

This Agreement is governed by the laws of the Republic of Cyprus. Disputes shall be resolved by binding arbitration under ICC Rules, by a single arbitrator, seated in Nicosia, Cyprus, conducted in English. Each party waives any right to participate in a class action.

15. General Provisions

  • Entire Agreement: This Agreement constitutes the entire agreement between the parties.
  • Amendment: Provider may amend this Agreement prospectively upon notice.
  • Assignment: Client may not assign without Provider's consent; Provider may assign in connection with a merger or acquisition.
  • Severability: If any provision is held unenforceable, the remaining provisions remain in full force.
  • No Waiver: Failure to enforce any provision does not constitute a waiver.
  • Notices: Sent to the contact details on file for each party.